OMG could you imagine?

[SusyQ]

ATLANTA -- Fulton County officials said a woman died while waiting for help that was delayed because a 911 operator sent emergency responders to the wrong address.

Fulton County's 911 director, Alfred Moore, said it began Saturday afternoon when Darlene Dukes called 911 for help because she was "in respiratory distress."

Moore said the 911 operator misheard the address Dukes gave and sent crews to Wells Street in Atlanta when Dukes was actually at home on Wales Street in Johns Creek, north of Atlanta.

When the operator realized she made a mistake, fire crews from a station in Johns Creek were dispatched. The station is only five minutes from Dukes' home. The mistake caused a 25-minute delay in response.

"Something went wrong, and I would like to find out what happened," said her mother, Ida Dukes.

Moore said the operator should have noticed that the call was coming from a cell tower in north Fulton County, not Atlanta.

The 911 operator has been fired.

Dukes' family said Tuesday they are still in shock over her death.

"Darlene was a beautiful girl in the prime of her life," said brother Derrick Dukes.

"My child would be alive today if they had responded timely," Ida Dukes said.

[J*B]

Humans make mistakes some times.. Just too bad when the mistake causes someone to die /ubbthreads/images/%%GRAEMLIN_URL%%/frown.gif

[SusyQ]

True. I feel sorry for the dispatcher. Sad.

[hp2]

In all honesty its not always the dispatchers fault.. some people who are in distress say things and its not the right answers..

when I was prego and I smucked up my tracker well backed over a chrysler intrepid as he was backing up and so was I. I told my husband when I called home that it was a 2 door white car.. and it was a green 4 door..

sometimes its not always the fault of the dispatcher now she should of traced the call prior to any dispatch of medical vehicles or police as 99% of them have a map and the exact address is printed from where the call is coming from.

as for cell phones.. they will suspend your service and hold it till they are done or feel to let go of it.. I have had them hold my service for up to 1hr after calling in accident this winter on black rd from my cell...