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View Full Version : Horrible speeds with Shaw lately



Krysta
11-03-2010, 06:52 PM
The past few weeks have been the worst for me.
We subscribe to their extreme speed averaging 12-14 mg down.
Lately I'm lucky if I get 9?

Here is what I have done

Discoed router , direct conn modem to PC
unplugged power, reconnected
all the inter stuff like temp files cleaned.
I purchased a new router,
exchanged my modem
Tried 4 different PC's directly connected.
Coax cable has been replaced.
Shaw tech has been here they can't figure it out except is "maybe they are doing upgrades in the area"
but of course he wouldn't know for sure so honestly he did everything on his end as well and can't figure out why its so slow?
Anyways I was wondering if anyone else noticed a decrease in their shaw internet.
As well as what alternatives do I have besides shaw that will give be a better connection and speeds?

Upper Decker
11-04-2010, 10:22 AM
1) they advertise up to 15MB/s speeds.
2) you can only download as fast as the source is uploading.

tippikitty
11-07-2010, 10:33 PM
How do you check your computer speed? I just switched to shaw extreme speed as well and I think it sucks.

Krysta
11-09-2010, 11:06 PM
I have been using the speed test from their site.

Here is my results from tonight :(
This is extreme service?
Ping
94ms

Download Speed
6.09Mbps
Upload Speed
0.38Mbps


http://speedtest.shaw.ca/run

tippikitty
11-10-2010, 12:27 PM
Yeah I did that one too. I swear the extreme is slower than the lite speed at times.

tippikitty
11-10-2010, 12:31 PM
What does the ping mean?

Hans
11-10-2010, 07:57 PM
Call up Shaw tech support and have them check the data traffic on your node. An overloaded node will cause the issues you are having.

A ping represents the time it takes for a data packet to reach the destination. In the case of the speed test it's how long it takes to reach the location that hosts the speed test program. It should be 30 ms or so.

Trollic
11-10-2010, 08:13 PM
goofy questions

have you plugged directly into shaw modem

i now use a gigabit network card and speeds have in=mproved
maybe give that a try if it's a desktop

virus's?

Krysta
11-10-2010, 08:40 PM
goofy questions

have you plugged directly into shaw modem



LOL yep goofy question alright... might help if you read my original post ;)

Mikee
11-14-2010, 09:57 PM
Your not the only ones . Over the past month its been getting worse today WOW here were my results om Shaws speedtest and I am also on Extreme

Ping
75

ms

Download Speed
2.31

Mbps

Upload Speed
0.66

Mbps



Quality: Excellent

Quality: Excellent

"Ping" is a test which measures the time it takes for a message to travel roundtrip between your computer and an internet server.

Learn more from frequently asked
questions


Download song (5 MB): 17.32 seconds
Download movie (800 MB): 46.2 minutes

Download song (5 MB): 17.32 seconds
Download movie (800 MB): 46.2 minutes

After I had a tech here they cant figure out anything, as Hans said earlier some nodes have heavier loads than others when they split mine last time my speeds where actually better than the 15megs they promise but here we go again . When I talked to customer service and expressed how dissatisfied I was she was like take your business else where talk about customer service. Well since they are being jerks so can I get there techs out to my place till they get the damn thing running at the speeds I'm paying for. My old Bell DSL was at least constant at 6megs not like SHAW all over the place.

Krysta
11-15-2010, 04:41 PM
Shaw finally admited to me my node is saturated. After a month of back and forth calling and techs.
However they have no idea when it will be fixed.
JUST DANDYYYYYYYY.

Luv'inLife
11-15-2010, 05:17 PM
ping-74
download-13.48
upload-.69

Upper Decker
11-16-2010, 09:58 AM
Shaw finally admited to me my node is saturated. After a month of back and forth calling and techs.
However they have no idea when it will be fixed.
JUST DANDYYYYYYYY.

I would be demanding a partial refund for that as well as a future discount until the problem is resolved.

Ella~Jayne
11-17-2010, 10:25 PM
Hello All,
Thanks for the link Krysta! I'm a new Shaw internet customer, I have Extreme and have used the link that Krysta posted as well, here are my results 9:20PM
Ping 62ms
Download 14.92mbps
Upload 0.78mbps

Can anyone explain in simple terms why these numbers vary each time I run the test? I've had download #'s as high as 19.??mbps and as low as 10.??mbps within the last couple days that I've started checking since the link was posted by Krysta.... does it depend on traffic in my area?? I would like to know how this works....

Hans
11-18-2010, 09:28 AM
Traffic on your node and internet traffic in general affects speed measurements and ping times. You will never be able to get the same results twice.

Shawn
11-27-2010, 06:13 AM
Its not too bad right now at 5am...

http://www.speedtest.net/result/1047190835.png (http://www.speedtest.net)
http://www.speedtest.net/result/1047192530.png (http://www.speedtest.net)

mboy67
11-28-2010, 02:29 PM
mine are always good with them as well and they are still a better choice then Bell.

Barry Morris
12-01-2010, 10:09 AM
Just went to Shaw, and not seeing much difference.

Hans
12-01-2010, 07:00 PM
The internet looks the same with every ISP.

Super Gram
12-10-2010, 08:32 PM
This is mine and I have fast speed

http://www.speedtest.net/result/1065837750.png

Hans
12-12-2010, 01:47 PM
That looks about right.

Hans
12-12-2010, 01:50 PM
What I really am looking forward to is their 1 Gbps service. Now that would be cool. I guess in 10 years or so we might see it here...

R W G R
12-12-2010, 07:02 PM
http://www.speedtest.net/result/1068262256.png

R W G R
12-12-2010, 07:05 PM
Its not too bad right now at 5am...

http://www.speedtest.net/result/1047190835.png (http://www.speedtest.net)
http://www.speedtest.net/result/1047192530.png (http://www.speedtest.net)

Wow!

Hans
12-13-2010, 08:10 PM
A little bit slow today, but I win on ping times over everyone else.

http://www.speedtest.net/result/1069673077.png (http://www.speedtest.net)

R W G R
12-15-2010, 05:43 PM
What is a "ping" time?

Hans
12-15-2010, 05:49 PM
Latency between you and the server. In my case the average time it took in milliseconds to send a packet of data from my house to the server in Winnipeg and the other way around. It's only of real importance when playing real time online games because it affects your reaction time on events that happen inside the game.

R W G R
12-15-2010, 05:52 PM
Latency between you and the server. In my case the average time it took in milliseconds to send a packet of data from my house to the server in Winnipeg and the other way around. It's only of real importance when playing real time online games because it affects your reaction time on events that happen inside the game.

Okay, thanks.

Wouldn't affect me much, seeing I'm not a gamer.

What would you say about my speeds, Hans? Capable, or should I spend a little extra dough each month and ramp it up?

Hans
12-15-2010, 05:53 PM
If you surf the net and on occasion download data it's all you need. If you do a lot of downloading and streaming you might want to kick it up a notch. It all depends on what you do when you are online and if it works well enough for you or not.

R W G R
12-15-2010, 05:56 PM
If you surf the net and on occasion download data it's all you need. If you do a lot of downloading and streaming you might want to kick it up a notch. It all depends on what you do when you are online and if it works well enough for you or not.

I watch NHL games online. It's a decent feed, though it skips at times. Watch Youtube videos. Those usually download pretty quick.

Suppose I'm good for what I need, though I see the other options and it makes me want them.

Yup, I'm an impulsive buyer.

Hans
12-15-2010, 06:00 PM
You should check for packet loss to get an indication of your internet connection quality. There's several things that come into play when checking how well an internet connection performs besides speed. Speed can be very misleading.

Hans
12-19-2010, 10:02 PM
Almost there.

http://www.speedtest.net/result/1077560119.png (http://www.speedtest.net)

Ultra54
12-20-2010, 09:47 PM
[QUOTE]http://i122.photobucket.com/albums/o257/Ultra54/crap.png[QUOTE][ This is just regular Shaw

Ultra54
12-20-2010, 09:59 PM
http://www.speedtest.net/result/1078869311.png (http://www.speedtest.net)

1337
12-29-2010, 01:37 PM
Also, speed tests such as speedtest.net does not give accurate results. A lot of isp's have a speed burst option that opens up the connection speed for the first 15-30 seconds of a download. Since most speed tests are under 30 seconds, you are going to get skewed results. Someone has mentioned it before that you should find a large file to download that will take longer than 1 minute in order to accurately judge your connection speed.

Blunt
01-07-2011, 04:20 PM
I have regular Shaw internet, I took two speed tests just now.

Speedtest.shaw.ca

Ping did not complete (Presumably because of multiple firewalls)
Download Speed: 11.55Mbps
Upload Speed: 0.43Mbps

Speedtest.net results:

Ping: 69ms
Download Speed: 17.00Mbps
Upload Speed: 0.44Mbps

Strife
01-09-2011, 11:58 AM
I would be demanding a partial refund for that as well as a future discount until the problem is resolved.
Shaw advertises an up to XX speed. As long as she is connected continuously to the internet, Shaw is fulfilling their end of the agreement. No refund or partial discount is necessary.

Upper Decker
01-09-2011, 04:11 PM
You might want to take reading comprehension again i think. You just took a bit from that post and went with it. She clearly stated that shaw told her the nodes were oversaturated and they would fix it whenever.

My statement was from this :

"

Shaw finally admited to me my node is saturated. After a month of back and forth calling and techs.
However they have no idea when it will be fixed.
JUST DANDYYYYYYYY. "

If you know your hardware isnt up to par to provide the service advertised to you and you arent getting anywhere near advertised service, you ask for a refund.

Strife
01-09-2011, 07:55 PM
They advertise a cable connection with speeds up to XX Mbps. She is getting a constant connection, which is typical of a cable/DSL connection and is getting speeds higher than dial-up. No refund is necessary.

Andre
01-10-2011, 04:42 PM
When mine dropped from an average speed of 650Kb/s to 75Kb/s and waited 4 months for them to fix it and they didn't, I got a full refund for the 4 months. Now this was back around 2002 so things might have changed. I'd still ask though.

CANDY_74
05-28-2011, 03:39 PM
When I went to Shaw and did the SpeedTest this is the results I got...Ive got Extreme and they called me about the free upgrade a little while back also :)

Are these results good or bad?

PING
62ms

DOWNLOAD SPEED
18.04Mbps

UPLOAD SPEED
1.77Mbps