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View Full Version : Installing Office 2010 and having issues. help please



Babzz
01-12-2011, 10:47 AM
I am running a new computer. It has a genuine copy of window 7home premium. The computer 64 bits what ever that is.

I have a copy of microsoft office 2010 64 bit and also office 2007. It installs ok , but when completed I get an error message. "encountered an error during set up"
Anyone have any idea what i am doing wrong?

I can not seem to open any documents that come in my mail box either?

hobo
01-12-2011, 03:13 PM
I remember my daughter having this problem when her computer broke and she had to buy a new one. I forget how it works but you can only load the program so many times unless you have a perpetual license otherwise it works only in reduce mode. I ended up phoning microsoft and getting a new activation code.

http://support.microsoft.com/kb/927921 will tell you more about it.

Hans
01-12-2011, 05:44 PM
You should not mix the 2. You should either install office 2010, or office 2007.
If I am not mistaken Office 2007 is only available as a 32 bit application, and your office 2010 is 64 bit. Typically not a good thing to mix these up.