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Bluesky
07-24-2012, 05:51 PM
At the office, we have 4-5 computers on a network. That is, we are not linked to one another but we are all linked to the same modem and router. Our ISP is Bell, and it is a DSL connection, light package.

During the day, we all lose our internet connection intermittently. Bell says it isn't a problem on their end. How do I diagnose this problem? We are all on Windows 7.

Hans
07-24-2012, 07:02 PM
Check the router logs. It might give an indication as to what is happening.

Asparas
07-24-2012, 08:44 PM
Just another thought, cheap routers can also do that. Not saying that's the cause but merely a thought. You can try resetting the router next time that happens and if that fixes it, it could mean your router isn't working properly.

axalon2003
07-25-2012, 01:31 AM
Does your office use the internet a lot? If so, do you find the issue happens when a large number of the computers are on the internet at the same time? The light package you have from Bell may be bottle necking your connection and forcing the router to time out and reconnect.

Bluesky
07-25-2012, 06:47 AM
No, not a whole lot. Although the router is very old. We called bell, and they said our modem is old and out of date. So maybe that's the problem.

Hans
07-25-2012, 07:55 PM
Even when it's old it should work proper for 4-5 users.
Are you all connected wired, or is it a mixture of wireless and wired?

Bluesky
07-25-2012, 09:26 PM
Mixture of wired and wireless.