View Full Version : network problem or ISP problem?

07-24-2012, 05:51 PM
At the office, we have 4-5 computers on a network. That is, we are not linked to one another but we are all linked to the same modem and router. Our ISP is Bell, and it is a DSL connection, light package.

During the day, we all lose our internet connection intermittently. Bell says it isn't a problem on their end. How do I diagnose this problem? We are all on Windows 7.

07-24-2012, 07:02 PM
Check the router logs. It might give an indication as to what is happening.

07-24-2012, 08:44 PM
Just another thought, cheap routers can also do that. Not saying that's the cause but merely a thought. You can try resetting the router next time that happens and if that fixes it, it could mean your router isn't working properly.

07-25-2012, 01:31 AM
Does your office use the internet a lot? If so, do you find the issue happens when a large number of the computers are on the internet at the same time? The light package you have from Bell may be bottle necking your connection and forcing the router to time out and reconnect.

07-25-2012, 06:47 AM
No, not a whole lot. Although the router is very old. We called bell, and they said our modem is old and out of date. So maybe that's the problem.

07-25-2012, 07:55 PM
Even when it's old it should work proper for 4-5 users.
Are you all connected wired, or is it a mixture of wireless and wired?

07-25-2012, 09:26 PM
Mixture of wired and wireless.