View Full Version : annoyed with shaw

10-08-2007, 01:48 PM
so here are my speeds on shaw hi-speed

http://www.speedtest.net/result/191023222.png (http://www.speedtest.net)

In every online game I can't ping below 160ms... but before, about a year ago with the same shaw service I'd ping 30-60's..

shaw claims it's nothing on their end but I haven't changed anything.

Is there any settings I should have or something?

10-08-2007, 10:17 PM
have them have a tech come out last year when my speeds dropped it turned out the line to my house was degrading the signal. Once they put a new line in all was back to normal.

10-08-2007, 11:07 PM
You got me beat, Armadillo.


My account is with Vianet, so at least I don't have to wait on hold for Shaw tech support, they do it for me.

It seems everytime I think about getting VTone because my line has been stable, this happens again. It is getting tiresome having to have someone sit around the house for a Shaw tech who may or may not show up.

It seems to happen every 6 or 8 months. I have been slow to give up on this because of the VTone possibility, but I think this is the last time I'm going through this crap. Maybe the guys at Bell have improved since I dumped them?

Giving Vianet a call tomorrow, but if a tech guy has to come here, I'll be stuck with this for a week or more (again).

10-08-2007, 11:26 PM
Download Speed: 9814 kbps (1226.8 KB/sec transfer rate)
Upload Speed: 938 kbps (117.3 KB/sec transfer rate)

tested with NY

10-08-2007, 11:35 PM
just so you know the server you all picked is not giving the true speed for us. it's only half of what other test locations give.

10-08-2007, 11:44 PM
http://www.speedtest.net/result/191165786.png (http://www.speedtest.net)

10-08-2007, 11:49 PM
me too /ubbthreads/images/%%GRAEMLIN_URL%%/frown.gif
who wants to climb the pole and connect my cable /ubbthreads/images/%%GRAEMLIN_URL%%/whistle.gif /ubbthreads/images/%%GRAEMLIN_URL%%/grin.gif

10-08-2007, 11:55 PM

use this site instead

10-08-2007, 11:56 PM
Download Speed: 9700 kbps (1212.5 KB/sec transfer rate)
Upload Speed: 964 kbps (120.5 KB/sec transfer rate)

Tested with Chicago

10-08-2007, 11:59 PM
Last Result: CHICAGO, IL
Download Speed: 1528 kbps (191 KB/sec transfer rate)
Upload Speed: 461 kbps (57.6 KB/sec transfer rate)

10-08-2007, 11:59 PM
Download Speed: 8103 kbps (1012.9 KB/sec transfer rate)
Upload Speed: 881 kbps (110.1 KB/sec transfer rate)

Tested with Atlanta

10-09-2007, 12:00 AM
Download Speed: 9660 kbps (1207.5 KB/sec transfer rate)
Upload Speed: 812 kbps (101.5 KB/sec transfer rate)

Teasted with Washington DC

10-09-2007, 12:01 AM
Download Speed: 1374 kbps (171.8 KB/sec transfer rate)
Upload Speed: 482 kbps (60.3 KB/sec transfer rate)

Download Speed: 1262 kbps (157.8 KB/sec transfer rate)
Upload Speed: 469 kbps (58.6 KB/sec transfer rate)

10-09-2007, 12:01 AM
Download Speed: 1340 kbps (167.5 KB/sec transfer rate)
Upload Speed: 457 kbps (57.1 KB/sec transfer rate)


10-09-2007, 12:03 AM
What should my connection with shaw highspeed be averaging?

I know for sure it should be better, I cant play games anymore online because of my lag

10-09-2007, 12:03 AM
May I ask what modem you Have?

10-09-2007, 12:04 AM

The tech i spoke to on the phone said it wouldnt matter what one I had

10-09-2007, 12:06 AM
if your on hight u should be getting almost 5000 kbps

now it also depends on what modem you have. The old blue ones were only designed to get 3000 kbps

10-09-2007, 12:07 AM
it's the old blue one

10-09-2007, 12:08 AM
It does mater I have seen the difference and back when I had one of them I had to have it swapped out a few time for only getting speeds like what your getting.

10-09-2007, 12:09 AM
Tell them you want one of the new Motorola modems.

10-09-2007, 12:09 AM
how do you get the new one?

i own this one not renting from shaw, so do I have to buy the new one?

10-09-2007, 12:14 AM
you can trade it in for the new one buy just paying the cost difference of 10 bucks. Thats what I did.

10-09-2007, 12:16 AM
sounds like a plan.. just go to their office and ask for it or do I have to do it over the phone?

10-09-2007, 12:21 AM
Phone as they will want to send a tech to to the exchange.

10-09-2007, 02:39 PM
thanks for the info mboy, booked an appointment for tommorow morning

10-09-2007, 04:30 PM
if ur on highspeed with shaw u cannot just swap the modems for a new motorola modem unless there is a technical problem or something else...i got rid of my old blue modem and swapped it out for the extreme speed internet and got the new motorola modem and it is costing an extra $10 a month..if u can afford it go to extreme speed..it is better then high speed..

10-09-2007, 04:37 PM
The problem is your modem. If the tech guy states there's no difference, then ask them if it's docsis 2.0 compatible. If he says no, then ask him why he first said there was no difference...

10-09-2007, 05:38 PM
According to the tech i talked to on the phone they'll switch it no problem.

If not, I'll try what you said hans

10-10-2007, 10:44 AM
Download Speed: 4610 kbps (576.3 KB/sec transfer rate)
Upload Speed: 193 kbps (24.1 KB/sec transfer rate)


Download Speed: 4830 kbps (603.8 KB/sec transfer rate)
Upload Speed: 466 kbps (58.3 KB/sec transfer rate)


Those are with the new modem.. modem never cost me anything to swap

10-11-2007, 07:34 PM
Download Speed: 9796 kbps (1224.5 KB/sec transfer rate)
Upload Speed: 974 kbps (121.8 KB/sec transfer rate)


Donald W
10-27-2007, 12:30 PM
Replace your modem FREE if it's a Shaw Cables Modem. Even if you have bought it out right.

http://www.speedtest.net/result/196540044.png (http://www.speedtest.net)

PS that is with a web base game running.