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Thread: help with error message

  1. #1
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    Default help with error message

    when visiting a website and wanting to email them I click on their address and get the following error message:

    Could not perform this operation because the default mail client is not properly installed.


    How do I fix this? Any help is appreciated but remember to lay it out it easy terms - I am not that familiar with the computer...thanks

  2. #2
    Moderator ByrdDawg's Avatar
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    Default Re: help with error message

    If you see their e-mail address, try copying it into the regular e-mail program that you normally use. If you are clicking on a button on their website that says " contact us " or something similiar, it may be trying to open a different e-mail program on your computer, like Microsoft Outlook. I could be wrong, but it's a possibility.

  3. #3
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    Default Re: help with error message

    Yes, that is what is happening when I click on Contact us - I used to be able to do this and now I can't

  4. #4
    Moderator ByrdDawg's Avatar
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    Default Re: help with error message

    how do you normally send e-mail ?

    hotmail ? yahoo ?

  5. #5
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    Default Re: help with error message

    shaw

  6. #6
    Moderator ByrdDawg's Avatar
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    Default Re: help with error message

    Use your shaw e-mail to contact them. Don't use the "contact us" button.

  7. #7
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    Default Re: help with error message

    If you are using Windows 7 go to start-default programs. Ensure your e-mail client is set as the default client, with all it's default settings.
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  8. #8
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    Default Re: help with error message

    Quote Originally Posted by Hans View Post
    If you are using Windows 7 go to start-default programs. Ensure your e-mail client is set as the default client, with all it's default settings.
    I am using windows vista and I did what you suggested - all default settings are a go and it still doesn't work

  9. #9
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    Default Re: help with error message

    bump

  10. #10
    Moderator ByrdDawg's Avatar
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    Default Re: help with error message

    Ok - if you don't mind telling us the website that you wish to contact, we can try to see if we can figure out how to contact them, and then show you how.

  11. #11
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    Default Re: help with error message

    I can contact a website with my shaw email no problem - my problem is .... if I am on a particular site (ex. jackofalltrades website) and I click on the "contact us" link, I can not do it directly from that site....I get the error message - I used to be able to do it before and now it is not allowing me to. I get the message all the time - it doesn't matter what site it is

  12. #12
    Senior Member dancingqueen's Avatar
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    Default Re: help with error message

    Do you have this problem on all websites? Or just some of them? is your windows mail set up to be default?
    open windows mail, go to tools, options, then under the General tab, press the button that says make defaut at the bottom
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